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Counseling Services

Troy University's Student Counseling Center is a department within Student Services that provides mental health counseling to students currently taking in-person classes at the Troy campus. Our services are free and completely confidential.  Students are only seen on an appointment basis, which can be made by calling our office at (334) 670-3700.

Important Information & Emergency Contacts

If you experience a mental health emergency after hours, please contact:

Police - 911
Suicide and Crisis Lifeline - 988


Phone: (334) 670-3700
Fax: (334) 670-3790
E-mail: scc@troy.edu
Address: Jack G Paden House, 112 Veterans Memorial Drive, Troy, AL 36082
Hours: Monday – Friday, 8 a.m. – 5 p.m.

*Office hours are subject to change based on holidays designated in the Troy University academic calendar.

 

Illustration of someone being counseled

Personal Counseling & Parent Information

College is often an exciting but stressful time for students. It is not uncommon for problems to arise that may interfere with an individual's academic and personal success. Troy University provides free, confidential mental health counseling to students currently enrolled in at least 1 credit hour, on-site at the Troy Campus. The staff at the counseling office has experience working with a variety of issues that college students face. Some of these issues include, but are not limited to:

    • Family Problems
    • Adjusting to College Life
    • Stress
    • Anxiety
    • Trouble with Roommates or Friends
    • Depression
    • Sexual Assault
    • Relationship Problems
    • Substance Use/Abuse
    • Mental Illness
    • Grief/Loss
    • Eating Disorders
    • Sexuality Concerns
    • Interpersonal Violence

Counseling and You

Students needing extensive or specialized services may be referred to the appropriate community resource.

Students are seen only on an appointment basis, which can be made by calling our office at (334) 670-3700. 

The Student Counseling Center has compiled this list of resources for parents of students at Troy University. For more information, please contact our office.

Starting the Conversation

Supporting Your Student While Letting Them Go 

 

Frequently asked questions about counseling

Are my visits confidential?
Yes. There are exceptions, such as when there is a threat to your or someone else's safety. Your counselor will review the confidentiality rules with you during your first session.
Does counseling go on my academic record?
No. Your counseling records remain securely stored in our offices. Please click here for more information about the Student Counseling Center's Release of Counseling Records Policy.
How much does it cost to receive personal counseling services at Troy University?
Counseling services are free to students currently enrolled in at least one credit hour on-site at Troy University's Troy campus.
How many sessions can I attend each semester?
The counselors at the SCC provide short-term therapy. Therefore, the number of sessions a student may attend is limited and left to the discretion of their counselor. It is essential that students actively participate in sessions, work hard outside of sessions, keep scheduled appointments, and reschedule with proper notice.
Will I be allowed to choose or switch my counselor?
No. Once assigned a counselor at our office, you will meet with that counselor for your treatment at the Student Counseling Center. If, for some reason, you do not want to continue meeting with your assigned counselor, but you wish to continue treatment, we can refer you to another mental health agency.
What can I expect during the first session?
Before your initial appointment, we will send you an email with a reminder of your appointment date and time and a link to our paperwork. We ask that you fill out and submit that paperwork before your appointment. Your first session with your counselor is considered an intake session and involves information gathering. You must be open and honest with your counselor so they can figure out a treatment approach that will best suit your needs.
Can I be seen right away or do I need to make an appointment to see a counselor?
You will need to make an appointment to meet with a counselor. We typically do not see students the same day they make an appointment unless they are in crisis. You can call our office at (334) 670-3700.
Does the counseling center prescribe medication?
No. We do, however, assist with referrals for medication when appropriate.
Can I get an excuse for missed classes, assignment or tests?

We DO NOT provide documentation for missed classes, tests, or assignments. Decisions regarding requests for any other type of documentation will be left to your counselor and considered only in extreme circumstances. In addition, we require at least one week's advance notice for such requests.  

Also, your recruitment group will be eating together one meal each day off campus; please be prepared to pay for this. We also recommend having snacks and drinks in your residence hall room during the week.   

Can I get a medical withdrawal?
The counselors are not responsible for authorizing medical withdrawals. Our staff can recommend them when it is clinically appropriate, but the ultimate decision is not up to us. We cannot recommend them to students with whom we have had no or minimal contact, especially when it is late in the semester.
What should I do if I have a friend that I am concerned about?
Be honest, and let your friend know that you are concerned about them and their well-being. Give them our information and encourage them to contact us. Frame any decision to seek and accept help as a sign of strength.
Does the Student Counseling Center provide documentation for emotional support/comfort animals?
No, the Student Counseling Center does not provide support letters for emotional support/comfort animals.

Troy Campus Counseling Staff

Jenny Duncan, Director/Counselor
Jenny Duncan serves as the Director and Counselor for the Student Counseling Center at Troy University. She attended Troy University where she earned a bachelor's degree in Psychology and a master's degree in Counseling and Psychology. She is a Nationally Certified Counselor as well as a Licensed Professional Counselor in the state of Alabama. Jenny serves as a R.A.D. (Rape Aggression Defense) instructor and is certified in both Basic and Advanced Self Defense. 

Benjamin Arnold, Counselor
Benjamin Arnold serves as a Counselor for the Student Counseling Center at Troy University. He earned a bachelor's degree in Psychology from Asbury University and a master's degree in Counseling from Asbury Theological Seminary. He also completed a year-long trauma-focused therapy learning collaborative through the University of Kentucky's Child and Adolescent Trauma Treatment and Training Institute (CATTTI) and Yale University's Child Study Center. Benjamin is a National Certified Counselor and a Licensed Professional Clinical Counselor in the state of Kentucky, and he is currently in the process of applying for licensure endorsement in the state of Alabama.

Rayanne Ward, Departmental Secretary
Rayanne Ward serves as the Departmental Secretary for the Student Counseling Center at Troy University. She graduated with a Bachelor of Science degree from Troy University.

Ellie Meredeth, Student Worker
Ellie Meredeth serves as the Student Worker for the Student Counseling Center at Troy University. She is a sophomore Social Work major from Dothan, Alabama. 

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